How did you get started with Salesforce?
I started out as a Salesforce user and got the chance to start making some tweaks. Eventually I got into consulting where I was able to work with a variety of products and businesses. I started out with a focus in FSL and then transitioned into CPQ where I have worked with both SaaS companies and manufacturers.
What’s your favorite thing about building solutions with Salesforce?
I enjoy bringing different business groups together into a single system where processes can be unpacked from their silos to establish a more unified business process. With Salesforce, there are always multiple ways to complete a task and finding the best solution is an exciting challenge.
What energizes you at work?
Teaching and sharing what I have learned. There’s nothing better than coming up with a creative solution to a problem, sharing the process you used to develop it and then seeing another person apply it in their own work.
Name a work achievement you’re proud of.
There was a client engagement which began as a simple staff augmentation, but after familiarizing myself and the team with their system and processes we ended up rearchitecting their implementation to better align with their business processes. This rebuild was a resounding success that had measurable impact in reducing the amount of time it took to close deals and close their books each month.