Service Excellence creates a holistic view of your customer, elevates customer interactions across all channels, and boosts agent efficiency through AI and automation.
This comprehensive approach drives business outcomes by increasing customer satisfaction, reducing service costs, and improving resolution times.
Store 360 improves retail management at every store. Designed to optimize retail operations, it is focused on areas such as Retail Real Estate, Retail Store Operations, and Employee Experience.
With Store 360, you'll achieve increased efficiency, cost savings, and an improved customer experience.
Purpose-built for modern retail, our solutions transform real-world challenges into opportunities for growth, efficiency, and customer satisfaction.
Not just a customer chatbot, your digital agent is ready to take action! Digital agents can handle routine interactions, schedule appointments, compare products, and so much more - with the ability to pass off to a human when it makes sense.
GenAI answers questions about product comparisons, uses, and more. Turn every employee into a product expert. Gain continuous insight into what products and features customers care about.
Prior to a store visit, GenAI delivers a detailed report on all of the location’s relevant metrics. No building and running reports. Just an accurate, bulleted list of insights worthy of follow-up.
When the weather changes, so do consumer habits. Use weather and local climate data to send automated offers to your customers. Increase foot traffic on hot days or highlight a relevant product before a storm.
Boosts agent efficiency and effectiveness through automation, AI integration, and optimized user experiences, leading to quicker issue resolution and improved customer satisfaction.
Enhances customer satisfaction through self-service options, omni-channel support, and AI-driven automation for faster, more efficient service.
Provides a comprehensive view of the customer by integrating data from all systems, enabling personalized interactions and better decision-making.
Manage the entire lifecycle of retail properties on a unified platform, from data-driven site selection to streamlined store opening processes.
Foster a positive and productive work environment through seamless communication tools, corporate-to-employee messaging, and centralized employee support systems.
Ensure seamless communication and operations across all levels of retail management, including effective store-to-corporate communication and robust facilities management.
Experience the full potential of the Salesforce platform with Rosetree Solutions' comprehensive implementation services.
Explore our comprehensive suite of services tailored to address your unique business challenges and drive growth.
See how Rosetree Solutions helps retailers with digital solutions tailored to their unique challenges.
