Solutions That Can Drive Sales
It is important that a brand’s representatives have access to the data they need to drive sales. Salesforce provides a platform for your ambassadors to collect information about shoppers, allowing trends to be seen over repeat visits. The system can also be set up to log the performance of your salespeople, providing data visualizations that can reveal performance indicators and identify potential areas of improvement. Rosetree Solution assists with implementations and custom solutions within this process, providing both retail management and representatives the tools needed to drive legitimate sales growth.
Retail & Consumer Goods Use Cases
Smarter Customer Service
Convenience is key in today’s retail market, and Salesforce provides just the platform to provide convenience to the customer like never before. Rosetree’s expertise in the Service Cloud and custom application development means we have tools to help you connect with your customers and provide them what they need faster than ever before, as well as blurring the lines between physical and e-commerce shopping. Give your sales and customer service reps deep customer information at their fingertips, so they can provide exactly the solution that is needed. Streamline the customer experience with features like Live Message, where your representative can easily chat with customers and respond to their needs.
When your brand has outlets around the state, country, or world, you need to ensure a unified brand message from your representatives. The Salesforce platform provides a seamless, integrated solution to that option, making sure everyone has data about every lead, every vendor, and every logistical process. In addition, Rosetree can develop custom dashboards that help walk representatives through the sales process and give updates on quotas and commission performance. Managers can have access to data that shows the overall performance of their store, workforce, and individual sales representative so that they can be provide data-drive business decisions and reports.
Salesforce can help you reach the customer in the way they want to be reach. Marketing Cloud and Salesforce Pardot provide powerful email automation tools to build a customer journey that can deliver products and deals specifically relevant to customer habits and interests. We can set you up with the right implementation to qualify leads, remarket to past customers, and drive sales either in-store or online.