ZenDesk Replacement / Service Cloud and Community Implementation
Parkhub provides parking technology to manage parking operations for parking operators, event centers, universities, and state & national parks.
Salesforce Products
AppExchange
Chatter
Salesforce Platform
Specializations
Lightning Community Deployment
Service Console Case Mgmt
Customer Self-Service Communities & Portals
Service Integration
Service Lightning Deployment
Lightning Platform
CHALLENGES
Parkhub was utilizing Zendesk for its service operations. The features and functionality of Zendesk did not meet Parkhubs needs to manage service operations day to day so migrating to Salesforce Service Cloud and Creating a Community help center was their best option.
SOLUTIONS
Parkhub implemented a Salesforce Service Cloud and utilized Service Console to optimize the day to day service operations. Parkhub also implemented a help center to store knowledge articles for clients to use as resource to solve common issues or answer questions. Email to case was implemented to synergise client communication. This provided an complete view of each client for each service agent. Tracking feedback was important so a custom Feedback object was created and related to the Case object.
RESULTS
The result is that Parkhub now has a clear view of each Account when working Cases in Salesforce Service Cloud. Parkhub is also able to more efficiently resolve and report on client cases.
