Transform Digital Engagement for digital technology project

iClassPro logo

iClassPro class management software for Cheer, Gymnastics, Dance, Swim and more. Developed by school owners, for school owners- iClassPro is a leading web based software solution for recreational class based businesses.

Salesforce Products
Salesforce Sales Cloud logo
Salesforce Community Cloud logo
Salesforce Service Cloud logo
Salesforce Pardot logo
Specializations

Chatter
Community Cloud
Pardot
Sales Cloud
Service Cloud
Lightning Community Deployment
Self-Service Community (B2C/B2B)
Pardot – Sales Cloud Lightning Deployment
Sales Process
Sales Lightning Deployment
Service Console Case Mgmt
Knowledge Management
Omni-Channel Agent Workspace
Lightning Platform

 

CHALLENGES

iClassPro was looking for a full-featured CRM solution to handle all business processes. The organization worked with Rosetree to migrate sales and service operations, build a customer community, and expand marketing automation functionality.

SOLUTIONS

Rosetree guided the iClassPro team through the implementation of Sales Cloud, Service Cloud, Community Cloud, and Pardot.

RESULTS

The Salesforce platform provided iClassPro with tools to manage their entire organization’s operations. By consolidating their data, processes, and touchpoints, Salesforce provided a better view into customer experience across the organization.